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Once she found families to babysit for, her process of scheduling a job would be to wait for a family to contact her, and then email back and forth until they work out a time that works for both of them. Sometimes they would work it out with only a few emails, but sometimes none of the suggested times work and they would have to keep emailing back and forth until they found a time or the parents found another sitter.

User Classes

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Babysitters

Business Babysitters

• Might be managing many families that they babysit for
• May be seeking more families
• Possibly don't drive
• May have frequently changing schedules

Casual Babysitters

• Managing a few families
• Possibly don't drive
• May have frequently changing schedules

Parents

• May be less familiar with technology
• May also have frequently changing schedules

Needs and Goals

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Babysitters

Core tasks:

Business Babysitters

• Find jobs that fit their schedule and other constraints (distance, age of kids, individual preferences for or against given families)
• Maximize number of jobs they can do despite scheduling changes and uncertainties (on their side or the parents' side)
• Communicate with parents, both beforehand to schedule and negotiate terms, and during the job if problems come up
• Organize important information about the children of each family

Casual Babysitters

• Manage their babysitting schedule and resolve scheduling conflicts easily
• Communicate with parents, both beforehand to schedule and negotiate terms, and during the job if problems come up
• Organize important information about the children of each family

Additionally, perhaps:

• "Give" jobs to friends
• Let clients know if a date they originally wanted opens up

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