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Observations & Interviews.
Give a narrative of the three people that you observed and interviewed. Don't use their names. Don't identify the users by name, but do describe who they were. Each narrative should include a particularly interesting moment -- a breakdown or workaround that exhibits a feature of the problem you're aiming to solveNote: Names of interviewees have been changed to preserve anonymity.
Music Directors
Don (Americana/Roots):
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