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As she discussed her daily duties I we identified the most challenging aspect of her job: scheduling. When I asked her how her shifts are scheduled, she said explained that the desk captain manually schedules them based on three variables: how many hours you want to work, when you want to work, and the maximum hours you are willing to work. The desk captain spends multiple hours at the beginning of the semester manually scheduling shifts and must take into consideration seniority and other preferences. Helen states that sometimes she has unexpected circumstances that requires her to skip a shift and she is unhappy with the current system. She wishes that there was a system to simplify the rescheduling process.
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- Student workers and desk captain:
- make sure non-residents sign in and are received by a resident
- report dorm issues (ex. broken facilities)
- Desk manager:** ensure follow-up on dorm issues