...
- Desk captain and desk manager:** need to handle issues that other desk workers didn’t know how to deal with** delete outdated messages
Scheduling Shift Assignments: Create a schedule such that all shifts are covered and seniority is maintained; reschedule shifts in a timely manner
...
- Student workers and desk captain:
- make sure non-residents sign in and are received by a resident
- report dorm issues (ex. broken facilities)
- Desk manager:**
- ensure follow-up on dorm issues