Problem

...

Statement

MIT desk workers are central to the smooth operation of each dorm. Most desk workers only work a couple hours a week and don’t know how to address every issue that arises on their shift. Thus they need an efficient way to clearly and concisely share information with each other. Each dorm has a different but cumbersome system for doing this.

...

• Desk captain and desk manager:** need to handle issues that other desk workers didn’t know how to deal with
  • delete outdated messages

Scheduling Shift Assignments: Create a schedule such that all shifts are covered and seniority is maintained; reschedule shifts in a timely manner

...

• Student workers and desk captain:
  • make sure non-residents sign in and are received by a resident
  • report dorm issues (ex. broken facilities)

• Desk manager:** ensure follow-up on dorm issues