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Information Sharing: Access and update information; maintain persistence of information between desk workers and across shifts
- Student workers:** at the beginning of each shift, need to check notes from other desk workers (ex. lost/found items brought to desk, outgoing packages)** leave new messages
- Desk captain and desk manager:
- need to handle issues that other desk workers didn’t know how to deal with
- delete outdated messages
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- Student workers:
- need to be able to submit schedule preferences
- need to be able to have shifts rescheduled
- Desk captain** create schedule that takes seniority into account
Ensuring Safety of the Dorm: Limit admittance to dorm; report incidents or issues to appropriate parties
- Student workers and desk captain:
- make sure non-residents sign in and are received by a resident
- report dorm issues (ex. broken facilities)
- Desk manager:** ensure follow-up on dorm issues