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Information Sharing: Access and update information; maintain persistence of information between desk workers and across shifts
- Student workers:
- at the beginning of each shift, need to check notes from other desk workers (ex. lost/found items brought to desk, outgoing packages)
- leave new messages
- Desk captain and desk manager:
- need to handle issues that other desk workers didn’t know how to deal with** delete outdated messages
Scheduling Shift Assignments: Create a schedule such that all shifts are covered and seniority is maintained; reschedule shifts in a timely manner
- Student workers: need to be able to submit schedule preferences** need to be able to have shifts rescheduled
- Desk captain** create schedule that takes seniority into account
Ensuring Safety of the Dorm: Limit admittance to dorm; report incidents or issues to appropriate parties
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