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Observations & Interviews
Give a narrative of the three people that you observed and interviewed. Don't use their names. Don't identify the users by name, but do describe who they were. Each narrative should include a particularly interesting moment – a breakdown or workaround that exhibits a feature of the problem you're aiming to solve.
Members of the elderly community, suffer from a diminishing social circle, and would like to participate and contribute to society and connect with others. One elder who recently moved into a nursing home was concerned about keeping in touch with his previous community and reminisces about his neighbors with whom he use to regularly chat with. He misses being in the immediate vicinity of his grandchildren and tending to his garden.
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