...
Interview #4 - Samantha
User Classes
We have identified three main user classes: student workers, desk captains, and desk managers.
Student Workers
- High school/college students
- Have busy schedules
- Wa few hours per week
- 18-22 year olds
Desk Captains
- Represents desk workers in house government
- Responsible for scheduling desk shifts
- Dorm resident 18-22 years old
Desk Manager
- MIT employee
- Non-resident
- 30-40 years old
- Long-term employee
- Authority on desk problems
User Needs and Goals
Information Sharing
Scheduling Shift Assignments
- Long-term employee
- Authority on
Ensuring Safety of the Dorm - Long-term employee
- Authority on
Managing Shared Resources of the Dorm - Long-term employee
- Authority on