User
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Observation and Analysis
Observation & Interviews
- Referred to as Jane
Jane is a single mother who is twenty five years old. She has two children who are ages 7 and 5 respectively. Jane is not very proficient with computers; she states she is able to maintain her Facebook account, but struggles to use applications as advanced as Microsoft Office. Her children are starting to become very active in activities such as karate, school, soccer, and piano lessons. She works at a full-time job and struggles to have time to get her children to the activities they enjoy while providing for them as well.
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The most interesting comments she made about her goals while carpooling was that it is very difficult to keep track of which children are going where and when they are going. Managing her, her children's, and other children's schedules has been a daunting task for her and stated that this is a problem that is very much worth addressing.
User Classes
1. Parents Reaching Out to Others
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- Need a fair distribution of driving amount to maximize their savings from carpooling
- If others are willing to drive more often, they would prefer that they do
Needs & Goals
- Make it easy for the driver to know the locations that he or she has to go to
- Easy to add or remove people when the group changes
- Easy to find new people to carpool with (Facilitate the initial conversation)
- Reminders for when you are responsible for doing the pick ups and when others are picking up your kids
- Safety
- Save money, time, and possibly make new friends