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Her process for finding a babysitting job was very one-way. A client would call her and ask either if she was free at a specific time, and she would respond yes or no, or if she was free any time in the next week or so, and then she would respond with the best date for her. As a result of this process, she didn’t really get much control over her schedule.

User C is a babysitter who started babysitting in 8th grade with several families, and continued babysitting for a new set of families when she started studying at MIT. She has faced a lot of scheduling issues with families she worked with. She said she often received a lot of last minute requests that she had to turn down because they didn’t fit in her schedule. She also says that communicating her schedule to parents is especially difficult because it is constantly changing.

Her Once she found families to babysit for, her process of getting scheduling a babysitting job would be to wait for a parent she worked for to call her and ask if she was free at a specific time. If she was not free at that time, the parent might ask her for friends that might befamily to contact her, and then email back and forth until they work out a time that works for both of them. Sometimes they would work it out with only a few emails, but sometimes none of the suggested times work and they would have to keep emailing back and forth until they found a time or the parents found another sitter.

User Classes

Babysitters

• Might be managing many families that they babysit for
• Possibly don't drive
• May have frequently changing schedules

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