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Give a narrative of the three people that you observed and interviewed. Don't use their names. Don't identify the users by name, but do describe who they were. Each narrative should include a particularly interesting moment – a breakdown or workaround that exhibits a feature of the problem you're aiming to solve.
Person #1
The person being interviewed/observed is a medical professional, more specifically an athletic trainer, at MIT. They deal with many physical injuries every day, and have to coordinate with doctors for injuries that they deem more severe. We learned many useful techniques for diagnosing physical injuries, as well as key signs to look for. He also enlightened us to the potential legal issues of this product, but for now since we are focusing on UI design, we will ignore these. The particularly interesting moment for this interaction was when he was diagnosing a hurt ankle that was severely swollen and discolored. He had a few ideas of the cause but to be sure, he quickly snapped a picture and sent it to a MIT doctor. Within minutes the doctor had responded in a text giving him his diagnosis/advice. This revealed to us that maybe the Medical process is not as efficient as it could be.
Person #2
Person #3
This person belongs to the user class of Adults without access to Medical attention.
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