- Observations & Interviews. Give a narrative of the three people that you observed and interviewed. Don't use their names. Don't identify the users by name, but do describe who they were. Each narrative should include a particularly interesting moment -- a breakdown or workaround that exhibits a feature of the problem you're aiming to solve.
- User Classes. Describe the user classes that you have identified, and their major characteristics.
- Needs & Goals. Describe the goals that you have identified, with reference to the observations you made.
Interviews
"Larry" - Larry is a student at a nearby college. He used to take medication for his ADHD until he became better and no longer needed to take it. His problem mainly consists of his inability to read long articles -- specifically, long blocks of text. He learns better visually, by looking at pictures, video, infographics, or other media, as opposed to text, and this learning preference may have something to do with his ADHD. Most scary to Larry are long, uninterrupted blocks of text with no subtitles or other breakpoints. When Larry needs to read long papers for school assignments, he will usually split the paper up into more manageable chunks and read them, taking breaks often in between.
"David" - David is a student at MIT. David's ADD impacts mostly his sleep, but affects his academics as well. He does not try hard enough to absorb information from a webpage if it isn't immediately available. Web pages with too much clutter on them distract him, and he prefers to see the content directly and immediately. David has "high functioning ADD", meaning that it is often hard for others to be aware of his condition. Importantly, David says that in general, he doesn't read, hindering his performance in HASS classes in particular. Even if he has absolutely mandatory reading, he will only skim it. He often finds himself reading the same sentence over and over again without retaining the information. Most of the media he consumes online is image-based (imgur) or music-based. David finds that sites like Facebook, which have a multimedia presence, often hold his attention better.