Page History

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• Student desk worker: 
• non-MIT affiliated desk worker: 
  • observations
    • she writes lots of sticky notes to tell the next desk worker about something she did that the current system isn't capable of handling
  • things she wishes she could do
    • leave virtual sticky notes
  • things she dislikes
    • no timestamp for when residents pick up packages
  • things she likes
    • looking up the date/time a package is registered and by whom
    • the database of keys includes their ID numbers. She can use this to make sure that students return the key they were loaned
  •  

• • she wishes the current system allowed users to see what is checked out without visiting desk--she suggested connecting the desk worker database to the Maseeh Hall website so residents can check the Maseeh Hall website to see the status of an item
  • she wishes the system included a calendar of room reservations. She's not allowed to reserve rooms for residents, but she is allowed to loan special room keys to residents if the room in question is not currently reserved. The calendar of room reservations is currently on the Maseeh Hall website
  • she wishes
    • the
    package scanner was wireless so she wouldn't have to move all of the packages herself after she scans them
  • she wishes the system had guest lists for residents
  • the
    • "package location" field doesn't auto-populate after the package recipient field is filled. The package location is based on the floor the resident lives on and after the recipient name is filled out
    ,
    • so it should use their info to auto-fill the package location field. (ex: I live on floor 3 so my (normal-sized) packages go in bin 3)
    she wishes there was a calendar of which desk worker worked when
    she wishes the items that residents can check out were sorted better. Currently the spare room keys and other, miscellaneous items are in one list and
    • it's not
    easy to see which have been checked out without scanning through the list. There's no list of items that have been checked out and it's not
    • obvious from a glance that an item has been checked out even when you look up that particular
    item. 
  • she has particular trouble with the media room key. she can't find it in the database and thinks that it should not be mixed with other items because it is frequently checked out.
  • current pool sticks and ping pong paddles/balls are listed as one item. She wishes they were all listed separately because students frequently check out one pool stick--not all of them.
  • • item
  • things she wishes she could do with the current system
    • leave virtual sticky notes
    • allow residents to view the status of an item (checked out/available) without visiting desk
    • look up guests on a guest list
    • look at a calendar of when different desk workers are working
    • view a list of items that have been checked out
  • things she dislikes about the current system
    • no timestamp for when residents pick up packages
    • she has to check the (separate) dorm website to check whether a room is reserved before she can loan the room key
    • she has to move all the packages after she scans them because the package scanner is not wireless
    • items are not categorized--spare room keys are mixed in with movies and games
    • she can't ever find the media room key in the database when people want to check it out and it is checked out frequently
    • all the pool sticks are listed together as one items but people usually check out only one at a time (same with ping pong paddles and balls)
  • things she likes about the current system
    • ability to look up the date/time a package is registered and by whom
    • the database of keys includes their ID numbers. She can use this to make sure that students return the key they were loaned
    • ability to look up a resident's
    she likes being able to look up a resident and see their
    • history--packages they've received (when they picked them up) and other things they've checked out
    she likes that the current system displays the name
    • item pages display the name of the person who last checked out
    an
    • the item
• night watch security guard: 

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