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  • Student desk worker: 
  • non-MIT affiliated desk worker: 
    • observations
      • she writes lots of sticky notes to tell the next desk worker about something she did that the current system isn't capable of handling
    • things she wishes she could do
      • leave virtual sticky notes
    • things she dislikes
      • no timestamp for when residents pick up packages
    • things she likes she wishes
      •  looking looking up the date/time a package is registered and by whom
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    •  
    •  
      • the
      system recorded the time that residents picked up packagesshe likes that the
      • database of keys includes their ID numbers. She can use this to make sure that students return the key they were loaned
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    •  
    • she likes that the current system displays the name of the person who last checked out an item

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