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ITSM group will act as steering committee for all project efforts (program management)
February 27, 2013
- Budget update
- Remedy 8 prototype update:
- pricing
- timeline
- benefits for future implementation
- Change Management update:
- roll out process finalized, ready to pilot
- Sophie will be PM resource for future service roll outs
- Merchant Services (PCI): waiting on Tim for green light to schedule initial demo
- Network Operations: waiting on Chris for date for full team demo