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January 31, 2013
Status updates:
- Budget request for FY2014 has been made
- Remedy 8 Prototype
- use cases completed 1/25: MIT Remedy OnDemand 8 Protoype Use Cases.docx
- initial vendor proposal due 2/8
- target of late April for production cutover from Remedy 7.6 to 8 (latest will be mid to late June)
- once prototype is ready, need to engage with more of the organization (in particular SE, AS and ES)
- Knowledge Management
- demo of Remedy 8 Knowledge Base scheduled for 2/7 (Release Core and KM Core)
- Change Management
- initial planning meeting scheduled for 2/4 (service offerings and stakeholders)
- roll out process planning meeting scheduled for 2/13
- finalize roll out plan by 2/20
- need to identify PM and BA resources for this effort
- Pat will act as BA
- PM will depend on the service offering, but possible Sophie where appropriate (Pat will reach out to Taeminn after initial planning meeting on 2/4)
ITSM group will act as steering committee for all project efforts (program management)