...
- Mark and Barbara agree that we need to move forward with implementing more parts of our service management processes in Remedy OnDemand
- they agree that:
- it makes sense to expand on our change management implementation
- that we move forward with service request and service portfolio
- at the same time, there is work that can start within RT to streamline incident and problem management processes preparing for future Remedy implementation
- The team should move forward and make the financial and time investments necessary, within reason, to:
- expand our Remedy licensing/training
- develop a compelling Remedy ITSM prototype that illustrates the potential benefits of an ITSM rollout for the IS&T organization
January 31, 2013
Status updates:
- Remedy 8 Prototype
- use cases completed 1/25: MIT Remedy OnDemand 8 Protoype Use Cases.docx
- initial vendor proposal due 2/8
- Knowledge Management
- demo of Remedy 8 Knowledge Base scheduled for 2/7 (Release Core and KM Core)
- Change Management
- initial planning meeting scheduled for 2/4 (service offerings and stakeholders)
- roll out process planning meeting scheduled for 2/13
- need to identify PM and BA for this effort