...
- Mark in attendance
- use cases for ITSM demos: ITSM Tool Evaluation FY2013.docx
- review milestones: ITSM Tool Evaluation
- feedback on Remedy OnDemand and RemedyForce demos
- final decision should be accompanied by resource plan:
- ongoing maintenance and baseline support
- training
- development
- need resource commitment before we move forward with any implementation
October 29, 2012 cancelled due to Hurricane Sandy
November 7, 2012