...
- review ITSM Statement of Direction with Barbara and Mark: ITSM Statement of Direction Final Draft.docx
- next steps:
- lightweight evaluation of ITSM tools 9/15 - 10/31
- look at all modules and interfaces
- use customer perspective
- identify any show stoppers
- commit to ONE TOOL by 10/31
- rework ITSM Statement of Direction
- narrow scope to 18 months
- delineate more tangible deliverables (name services, the processes we would apply and the value proposition)
- meet with KM Core and give status update 8/23
- lightweight evaluation of ITSM tools 9/15 - 10/31
September 27, 2012
- Mark in attendance
- use cases for ITSM demos: ITSM Tool Evaluation FY2013.docx
- review milestones: ITSM Tool Evaluation
- feedback on Remedy OnDemand and RemedyForce demos
- final decision should be accompanied by resource plan:
- ongoing maintenance and baseline support
- training
- development
- need resource commitment before we move forward with any implementation
October 29, 2012