Goals
Establish Goal: Establish best practices for virtual work
- standardize processes for new web sites
- improve our documentation
- get the tech support staffing help that we need
Continue to gather more data about our users
- do micro usability tests about specific processes or services, as needed
- do micro user studies (observation or interviews) about specific services, as needed
(NOTE: a micro-test is one that involves less than 4 of our staff and can be completed in a few weeks)
Analyze & apply existing data about our users
- create personas
- do heuristic tests of web interfaces, as needed
- understand, analyze, and use web analytics from Google
Complete the projects we've agreed to take on