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User Test
| Critical Incidents/Quotes
| Design Learnings/Possible Fixes
|
|---|
User 1
| Add Contact
"Why is there a Barcode on my Identity?"
-Appreciated not having to physically type anything to trade contact info
"What does Verified mean"
-"Looks like my iPhone Contacts app"
Send to Contact
*-"*I like the icons"
-Felt slow to send a message -- Have to click through three screens before you can type
-Easily able to send messages and receive them
Receive from Unknown
"It's Red. That's bad Right?"
-Did not realize long press opens menu of options, had to coach user to find it
Remove Contact and Message
-Went to contacts app directly to delete user
-Surprised that messages were deleted also -- different from iPhone standard which leave messages behind | Add Contact
-Since the 'Barcode as my Identity' Concept is not that common, some guidance in the form of help or a tutorial animation could ease learnability.
-Linkage between 'Verfied' on Contacts screen and 'I know this person' on Contacts Editor is maybe not clear. Potential rewording for consistency.
Send to Contact
-Consistency to existing chat applications was successful
-Efficiency can be improved, on new messages we can directly go to the contacts list instead of the blank new message screen.
Receive from Unknown
-User was familiar with iPhone, not Android, so standard UI mechanism like Long Press were not as easily discoverable. Perhaps a button or alternate mechanism to display an additional function is possible would help learnability.
-Color coding was obvious and well received.
Remove Contact and Message
-Might want to further emphasize non-reversible behaviors, especially when they deviate from existing applications. This user removed message, even with the additional prompt, and didn't realize until late what it actually meant. |
User 2
| Add Contact
-Accidentily made new conversation first
-Got to barcode fairly quickly
-Accidentally made new conversation first
-Got to barcode scanner fairly quickly
Send to Contact
-Quickly created a conversation
-Quickly sent message
Receive from Unknown
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-clicked on person to attempt to add (need long click)
-tried using add to conversation
-went to contact, then identity (basically searched everything)
-hard to be told to long click after a few minutes of hopeless searching--"how was I supposed to know that???"
Remove Contact and Message
-did quickly and efficiently
| Add Contact
-Seemed fairly clear to user
Send to Contact
-Seemed very clear to the user
Receive from Unknown
-This clearly needs to be changed in some way, it was very clear the user was never going to figure it out on their own.
-Maybe add a "+" button or other icon on any unknown people, in order to afford adding
Remove Contact and Message
-Seemed clear to the user |
User 3
| | |
Reflection
Going through the design process in a methodical way was very educational, and we could see the design evolving throughout. We reflect on the evolution of this design through each stage.
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