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No. | User Task | Summarized Observations | Plans for Improvement |
|---|---|---|---|
1 | Create a new trip called "Alaska Vacation", by plane from June 1st - June 8th | Users generally had no problem completing this task. The particular android phone we were using did not have a clear ENTER / DONE button on the built in keyboard, and one user was unsure of how to finish typing and close the window. | None |
2 | Pack 2 shirts into your backpack | Two of the users intuitively dragged the items into the backpack, then realized it dragged all the shirts as opposed to just 2. One of the users attempted to drag all the items back, but was unable to do so as this function does not exist. Users that made the mistake were able to move the items back on the shelf after they had understood the difference between dragging and clicking, and easily corrected their errors | Implement ability to DRAG items to different parts of the application, and not just to the backpack (eg, to the shelf, to the bubble that described what was in the backpack). Make the distinction more clear at the beginning - perhaps some popup TIP dialog. |
3 | Pack all the socks | One user tapped once, then realized it was possible to drag everything at once, and so did so appropriately. One user tapped multiple times in order to get all the socks into the backpack. One user dragged (most efficient method) | Emphasize distinction between dragging and clicking (as mentioned above |
4 | Unpack 1 shirt | Users had no difficulty performing this task | None |
5 | Add 1 shirt to the shelf of things 'to pack' | Users had no difficulty performing this task | None |
6 | Edit the shelf so that you won't be bringing any pants | Users had no difficulty performing this task. One user attempted to click instead of dragging items to the trash can, causing a minor bug to happen | Correct the bug that packs your item when you are in the 'shelf editing mode' |
7 | Add 4 pairs of sunglasses to the list of things to pack | One user was confused because the shelf did not change to the category when socks were being added, and so was unsure of whether or not socks were actually being added | Modify program such that when anything is being added to the shelf, the shelf changes to the category of the item being added |
8 | Add 1 fishing rod to the shelf of things 'to pack' | Users had no difficulty performing this task, although when one user forgot to input the number, the original item that had been typed in disappeared. In addition, the screen becomes extremely cluttered when the keyboard appears | Change the look of the screen when the keyboard appears, and make it so that what was typed does not get removed even if the entry is invalid |
9 | Pack the fishing rod | Users had no difficulty performing this task | None |
10 | Change your settings so you are now driving to Alaska | Users had no difficulty performing this task | None |
11 | View the weather information for your trip | Users had no difficulty performing this task | None |
General Summary
It is clear that the distinction between drag and click is not clear (for moving items into the bag/out of the bag/onto the shelf). This can be corrected with several methods - having a tips page at the beginning that is shown to the user or showing a user a tooltip if they are detected to be clicking multiple times in order to move everything into the backpack. In addition, because of time constraints, the dragging model was not implemented the other way around (so moving items in the backpack back up to the shelf). This should be implemented as it would greatly help the consistency of this feature. As well, a minor issue arose when the keyboard appeared during the 'add non-existing item' feature. The screen became cramped as elements were overlapping, and an easy fix to this problem is to make the screen scrollable such that during this action the entire screen scrolls up to make room for the keyboard.
Reflections
What we learned
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