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- Tickets should be kept in RT Queue Software::licensing::questions
- Staff managing the ticket should ask the following questions if the information is not included in the initial request, then escalate as appropriate (determine whether to close the ticket with the customer or to escalate to Release Core release-core@mit.edu)
- determine type of request
- new product
- add on or plug in (3rd party)
- for these requests, licensing and distribution should follow the core license structure
- expansion of current license
- how soon does the license need to be acquired?
- how many users?
- cost estomateestimate
- do we already offer an alternative?
- are there other potential users? (SAP POs can help determine this)
- determine type of request
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