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In the third task, our first user had a few difficulties. While she was able to find the note from the previous user of her washing machine, the affordance for replying to the note was not very clear to her. The display of "Message User" was in a box that was not implying three dimensions, so she thought that it was just instructions and she "closed" our popover, and chose "Leave your own note" to reply to the user's message!
For more full notes on what happened during our first testing session, the observations we wrote down are here: test0_subject1.txt test0_subject2.txt test0_subject3.txt
Prototype Iteration
Based on the observed interaction with task 3, we decided to change our popover to reflect a 3-D button marked "Reply" instead of "Message User," as seen in our second prototype iteration. We also changed the "Leave your own note" caption to "Leave instructions," which is less likely to be confused for replying functionality.
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