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Who else is involved in the task?
The waiter can potentially aide the client in using the app, but it should mainly be used by the client.
What are the subtasks?
- Click on the relevant menu subitems
- Scroll through the relevant food items
- Click on food items for more specific information
4. Filter a Menu (Client/Waiter)
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5. Review a menu item (Client)
Why is the task being done?
To provide feedback to other customers
What does the user need to know or have before doing the task?
What food they have just eaten and the restaurant they have just eaten it at
Where is the task being performed?
The task is performed at the restaurant after the food is eaten, or at any other location that the user prefers
How often is the task performed?
Every time a user eats an item, and wants to provide feedback
What are its time or resource constraints?
There are resource constraints for data processing and time might be constrained by the client’s willingness to rate a menu
How is the task learned?
The task is meant to be similar to reviews on Amazon or Yelp, demonstrating consistency
What can go wrong? (Exceptions, errors, emergencies)
- The client can select the wrong menu item
- Malicious users can submit incorrect or unnecessary reviews
- The reviewer can enter incorrect information
Who else is involved in the task?
The waiter and manager can view the reviews as feedback.
What are the subtasks?
- Select the appropriate restaurant
- Select the correct food item
- Write a review
- Submit a review