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Interviewee 2 is a mother who lives in Brooklyn. She is not very familiar with technology, but she knows how to read/write e-mails and use simple mobile applications. She tries to keep in touch with her two daughters once every few days. Although her daughters don't mind talking to their mother at all, they are often too busy to talk on the phone. Interviewee 2 could e-mail them instead, but she is a very slow typist. She especially worries when her daughters travel somewhere, because they tend to be even more unresponsive during their travels. She just wants a simple way to check that they are safe.
Interviewee 3, 25, lives in Boston. She frequently travels to urban destinations for social visits, conferences, and vacations. She is very active in maintaining an online presence and openly shares the highlights of her experiences. She uses her mobile phone as her primary camera, a means to organize her contacts, and her primary interface for communicating online. She usually shares her trips as a series of blog posts and photo albums after the trip, manually sorting the notes and photographs she records while away.
Conclusion
From this interview, we learned that a solution should:
- Avoid notifications, even intelligently triggered notifications (Reason: any prompts would irritate naturally active users)
- Store the journal entry time and GPS location for all entries including contacts and photographs (Reason: location and time are relevant in journal entries)
- Be fully usable for journaling whether or not the device is online (Reason: a user must be able to make a journal entry at any time, and cellular service may be unavailable during travel)
- Emphasize journaling over sharing, (Reason: this is the main attraction that distinguishes this project from previously successful work)
Conclusion
From this interview, we learned that a solution should:
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