User 3: business owner interested in minimizing energy consumption of office and manufacturing plant
*User-related questions: **Age
- Age, gender, culture, language
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- 47-year-old American male; native English speaker
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- Education (literacy, numeracy)
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- Some college; complete literacy and numeracy; business experience
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- Physical limitations
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- None
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- Experience with computers and mobile devices
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- Extensive computer experience, but limited experience with mobile devices, esp. touchscreen devices
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- Motivation, attitude
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- Interested in minimizing costs of operating office and manufacturing plant, by reducing energy consumption and reselling extra energy generated by operations
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- Domain experience
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- Existing experience with energy reuse technologies (e.g. using heat produced by manufacturing processes to heat office space)
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- Application experience
- None **
- Work environment and other social context
- ***Works in small- to medium-size office with attached manufacturing plant and warehouse **
- Relationships and communication patterns with other people
- ***Managerial relationships with others in office; communicates in person, by email, or by phone *
Task-related questions:
- **Why is the task being done?
- ***To limit energy consumption and profit from extra energy generated **
- What does the user need to know or have before doing the task?
- ***Understanding of energy usage of plant
- ***Understanding of smart grid and the means of reselling energy **
- Where is the task performed?
- ***On site at the office/plant ***
- Remotely, on nights/weekends **
- What is the environment like? Noisy, dirty, dangerous?
- ***Plant and warehouse are noisy and dangerous ***
- Office space is quiet, safe **
- How often is the task performed?
- ***Daily **
- What are its time or resource constraints?
- ***Should use minimal time, so executives/facilities managers can attend to other aspects of their jobs **
- How is the task learned?
- ***Employee training
- Training
** - What can go wrong? (exceptions, errors, emergencies)
- ***An error in which there is not enough energy to power machinery in the plant would be problematic, leading to lost profit **
- Who else is involved in the task?
- ***Plant, warehouse, and facilities managers; potentially other executives