User 3: business owner interested in minimizing energy consumption of office and manufacturing plant
*User-related questions:
**Age, gender, culture, language
***47-year-old American male; native English speaker
*Education (literacy, numeracy)** *Some college; complete literacy and numeracy; business experience
**Physical limitations
***None
**Experience with computers and mobile devices
***Extensive computer experience, but limited experience with mobile devices, esp. touchscreen devices
**Motivation, attitude
***Interested in minimizing costs of operating office and manufacturing plant, by reducing energy consumption and reselling extra energy generated by operations
**Domain experience
***Existing experience with energy reuse technologies (e.g. using heat produced by manufacturing processes to heat office space)
**Application experience
- None
**
- None
- Work environment and other social context
***Works in small- to medium-size office with attached manufacturing plant and warehouse
**Relationships and communication patterns with other people
***Managerial relationships with others in office; communicates in person, by email, or by phone
*Task-related questions:
**Why is the task being done?
***To limit energy consumption and profit from extra energy generated
**What does the user need to know or have before doing the task?
***Understanding of energy usage of plant
***Understanding of smart grid and the means of reselling energy
**Where is the task performed?
***On site at the office/plant
***Remotely, on nights/weekends
**What is the environment like? Noisy, dirty, dangerous?
***Plant and warehouse are noisy and dangerous
***Office space is quiet, safe
**How often is the task performed?
***Daily
**What are its time or resource constraints?
***Should use minimal time, so executives/facilities managers can attend to other aspects of their jobs
**How is the task learned?
**
- Work environment and other social context
- *Employee training
**What can go wrong? (exceptions, errors, emergencies)
***An error in which there is not enough energy to power machinery in the plant would be problematic, leading to lost profit
**Who else is involved in the task?
***Plant, warehouse, and facilities managers; potentially other executives
- *Employee training