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- Tickets should be kept in RT Queue Software::licensing::questions
- _Software Distribution and Software Release teams should have enough information in the ticket to determine whether to close the ticket with the customer or to escalate to Release Core (releaseballrelease-core@mit.edu)
- determine type of request
- new product
- add on or plug in (3rd party)
- for these requests, licensing and distribution should follow the core license structure
- expansion of current license
- how soon does the license need to be acquired?
- how many users?
- cost estomate
- do we already offer an alternative?
- are there other potential users? (SAP POs can help determine this)
- determine type of request
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