What are the
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drivers for considering this product or service offering as a candidate for retirement?
- product end of life
- lack of owner ship (orphan)
- lack of adoption
- support burden
- reasonable alternatives exist
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- Who are they (faculty, admin staff, research staff, students)
- How many use the software or service (do we have data?)
- How global is the retirement (by user, by department, enterprise-wide)
- How do our customers currently get support for this product or service offering?
What is the magnitude of the retirement?
- Is it major or minor?
- Are there alternative products or service offerings to replace it?
- Will customers need to be transitioned to a new service offering?
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