...
- Escalation to Primary Authorizer where end user expects to see a CO but does not.
- Escalation to Primary Authorizer where end user expects to see personnel data but does not.
- Escalation to Accounts where RAFT roles (functions and qualifiers) can be adjusted to fix access problems.
- Escalation to COUES for WBS not showing up.
Other Follow-Ons
- Include 24-hour data lag concerns in the above materials.
- Test BI requirement that a report can be run against RT that does not count incidents duplicated through escalation.