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- Provision systems, VMs, based on initial architecture plan.
- New raft-test and raft-prod systems in place. To replace existing RAFT I servers.
- Await decision on budget for online help systems. bi-help-dev installed on temporary system so documenation staff can begin work.
- Update datacenter SLAs with technical, financial, business contact information.
- Developing blanket SLA between business-support and Business Intelligence team.
- Draft in progress. Service Levels Development
- Training curriculum, work with Training to ramp-up Help Desk (business-support).
- Stakeholder engagement: Trying to move design documents to wiki for better collaboration, resources limited.
- Develop RAFT escalation scripts from Tier 2 (business-support) and Tier 3 (raft-support). Service-Delivery Plan Support Escalations Outline
- Phased usability test plan underway with phased rollout of RAFT functionalitY: Usability & Accessibility.
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