User | Creating and Managing an Account | Interacting with MyWeb | |
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User #1 | - Pressed "add" before entering address
- Typed in address of Microsoft, rather than using "saved locations" bar
- Very confused about what to do in general
- No idea what to do about time
- Pressed "save trip" after entering every leg
| - Unclear about what "underlined things" are (i.e. name of trip)
- Noted consistency problem between "approve" and "accept" in the two different panels
| - Derided "add trendline" feature as unnecessary
- Confusion about current state/mode ("am I in department, year, overview??")
- Confusion about what can be clicked and what can't be ("sometimes its the graph, sometimes its the buttons?"). Tended to click on buttons only
- To access individual department, clicks on the name in the legend, rather than the piece of the pie.
- Quotes of note: "Where am I?" "What am I doing?" "Is everything clickable?" "Stack is not clear!" "How do I get back?"
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User #2 | - Confused about how to use "end date"
- Confused about how to use address bar versus saved locations
- Didn't know the map of the trip was below the scroll
- Pressed "save trip" after entering every leg
| - Thought "balance" was how much the checked trips added up to.
- Confusion around "accept" and "approve" just like first user
- Delight: "Oh, the total changes!" (after they approve Phyllis' trip)
- Doubt: "I'm assuming the math is good"
| (Note: didn't have much time for this one as it occurred at the end of class) - Expressed mode/state confusion
- Clicked only on buttons
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User #3 | | - Was looking for more detail on the trip to New Jersey (what hotel did she stay in for example)
- Was looking for other expenses besides mileage
- Pointed out that trip was not consistent (one leg ended in New Jersey, the next leg started in New York - where did she go in between?)
| - Clicks on "department" to navigate to department, rather than clicking on graph.
- Upon click, expected to see a list of departments, rather than a pie chart of the distribution
- Didn't know how to get down to the employee level - there was no button on the side
- Would like to see how much each approver approved
- Would like to see buttons with pictures of the graph type (trend line and pie chart), rather than a drop down
- Registered surprise that some people didn't have the analyze tab, but acknowledged that it might make sense in the context of a business.
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