Page History

• interim work - prototype for June 15, 2011
  • "digesting the data"
    • work on refining the model and creating the service maps
    • enumerate other categories to be mapped
    • walk through an entry at senior staff (Pat to set up)
    • populate info in mind mapping software
      • create 1 page business case and quote for Mind Manager as interim solution
        •  
        • (Pat to share with Barbara 3/18)
  • base assumptions
    • deal professional services separately to see where they may fall (aka "the junk drawer")
      • windows desktop support
      • browser support
• Library of Procedures update
  • in general, we need to formalize process to capture change requests and responses
  • integration points for a testing and release process
  • we need to move procedures to functional place (Chris and Oliver to discuss and propose to team - possibly use Mobile Devices structure?): Hermes***
    • Oliver working on for next week
      • Pat will email SAPbiz outage
      response
      • report as example for urgent-response process: Problem-Response Playbook
      • will archive reports after one year and start fresh

3/17: continue to flesh out categories

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