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interim work - prototype for June 15, 2011
- "digesting the data"
  - work on refining the model and creating the service maps
  - enumerate other categories to be mapped
  - walk through an entry at senior staff (Pat to set up)
  - populate info in mind mapping software
    - create 1 page business case and quote for Mind Manager as interim solution
      - Mind Mapping SW Business Case.doc
      - (Pat to share with Barbara at next 1:1)
- base assumptions
  - map out professional services separately to see where they may fall
    - windows desktop support
    - browser support
Library of Procedures update
- in general, we need to formalize process to capture change requests and responses
- integration points for a testing and release process
- we need to move procedures to functional place (Chris and Oliver to discuss and propose to team - possibly use Mobile Devices structure?): Hermes

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