GR1 - Project Proposal & Analysis

User

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Analysis

General (Characteristics in common to almost all users):

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• Grandmother: Has not learnt how to use a computer, but due to the simplicity of the iPad, can browse through pictures of family. Her family can take care of setting up the Facebook account.
• Parents: Like the simpler interface just for browsing pictures as a way to say connected with children.
• Facebook Photo Downloader: Just wants an easy way to download photos from Facebook as an album (or a smart album) containing photos uploaded by friends or the user himself or herself.

User Interviews

# We first interviewed a 56-year-old female “Facebook Mom,” a member of the fastest growing Facebook age group. With only 21 friends, she is a very casual Facebook user. She goes on Facebook about once a month to read messages and view photos her friends have uploaded. She posts very little content to Facebook. However, throughout the interview, she expressed an interest in better ways to view and find photos others have uploaded.
 We asked her to perform several simple photo-related tasks using the Facebook website on a Mac computer. We observed her as she performed the tasks and recorded the results:

1. 1. Finding all the photos that a particular friend was tagged in
      1. Before she began the task, she asked us what it meant to be “tagged” in a photo. Indeed, Facebook uses the term “tagged” frequently in the interface, and she had trouble understanding the term.
      2. She first identified the friend on the Facebook home page (she did not use search) and went to the friend’s profile.

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1. 1. 1. She saw a line of five photos at the top and thought her friend had only uploaded 5 photos. We told her that there were more photos to find.
      2. Eventually, she found the “Photos” link in the sidebar and clicked on it.

      3. Wiki Markup
         The Photos page was divided into two sections: “\[Friend’s name\] Photos” and “Photos and Videos of \[friend’s name\].” She did not understand the difference between these two sections (the former shows photos the friend has uploaded, and the latter shows photos the friend is in).

   2. Viewing a photo
      1. She identified a photo she found interesting and clicked on it.
      2. The photo viewer HUD window appeared, which she found intuitive.
      3. She navigated between photos easily using the arrow buttons and used the back button to go back.
      4. After viewing several photos we asked her to close the photo viewer and return to Facebook. She could see the Facebook page behind the HUD window but had trouble reaching it. She did not notice the “Close” button, marked by an “X” glyph. She eventually decided to hit the back button in her browser several times until she reached the Facebook home page.
   3. Finding a specific album
      1. We asked her to find an album containing Hanukkah photos. She quickly decided to try searching for “Hanukkah Pictures” using the search field at the top of the page.
      2. The search did not find photos; it only showed names that sounded like “Hanukkah” and Bing web results. She looked around the search page for awhile trying to find photos.
      3. She tried different spellings for Hanukkah with the same results and gave up.

Task Analysis

Login to Facebook account

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• Find photos matching several conditions. For example, find photos that contain several known people together.
• View photo comments and “likes”
• Comment on or “like” a photo

Domain

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Analysis

We identified the following important entities in our domain analysis:

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