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Steve Landry is the primary executor of most communications activities , exceptions noted where Amon Horne is primary. Amon Horne is the project lead so authorizes sensitive or confidential communications. Executors of specific information noted.

Group

Communication Channels

Methods

Executor

Stakeholder Committee

raft-sc mail list // bi
Bi-weekly committie meeting // formal status report
Formal status report

Meetings are informal; formalize by keeping status reports and minutes in wiki.

Amon Horne

Testers //
business-user reps

mitbi-test // mail list
RAFT Wiki // periodic test cycles
test cycle participation

Convert wiki home page to status-update dashboard.
Move UI design docs to wiki, use to solicit feedback using collaboration tools.

Steve Landry

Development Team

mitbi-dev mail list
Issue Log (Jira)
Meeting

Monday, email status of tasked tracked for next release; require update same day by staff; update Jira.
Thursday, team meeting; review tasks and discuss implementation issues. Update Jira.

Amon Horne, team meeting
Steve Landry, email plan updates

Customer Support Staff

Training
Formal SLA

Participating in training development, documentation review
Co-development of formal SLA

Mark Wiklund
Steve Landry

Technology Support Staff

Meetings
Formal reports

Peer reviews: one formal and one follow-up per phase.
Co-development of formal SLA

Amon Horne
Steve Landry