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IS&T Client Support Services (CSS)

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Metrics Clearinghouse

Metrics Toolbox

ACD Statistics Toolbox
Cllient Satisfaction Snapshot Surveys Toolbox
DCAD Time Reporting Toolbox

Monthly Process Dashboards Toolbox
Public-facing Measures Toolbox
QA Checklist
Quarterly Report Metrics Toolbox
Software Downloads on downloads.mit.edu
Ticket Aging
Ticket Analysis for Quarterly Reports Toolbox

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Old Version 9

changes.mady.by.user Robert W Smyser

Saved on Jun 30, 2010 17:30

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New Version 10

changes.mady.by.user Robert W Smyser

Saved on Sep 24, 2010 14:14

Previous Change: Difference between versions 8 and 9
Next Change: Difference between versions 10 and 11
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ACD Statistics Toolbox

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