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Type

Comments

(tick)

PMATS code changes proposed

 

Tool Fix

Proposal to sap-logistics to change the DTR text from this direct billing tool to include the RT ticket # and client name.  Work is underway.  

(tick)

Direct Billing tool prototyping

Process

How to adapt the TNSC billing system OIS uses to process certain
kinds of transactions for CSS teams like Training, PC Service, MDS/DDM. 
 

(question)

DTR Text layout standards

 

 

Process

JV Uploads are still the dominant way to bill, and the client would prefer some consistency in what the DTR line item text says.  We need merely conceive of some standards and adopt them the next time we make a file.

(question)  

Billing Calendar standardized

Process

We can improve our performance with a consistent schedule for doing billing, with goals of spreading out transactions across the month to avoid pileups at month-end.   Feeds into the CSS Calendar initiative.

(question)

Group Cohesion through a Common Perspective


Which is to say, self documentation.  Anna Pope's idea about a chart of who we are and what we do and how we do it.  This documentation would be similar to the Health Plans comparison chart from MIT benefitsWe would write it.
 

(question)

Streamlining of JV Upload File  Creation and Processing

 

Tool Fix

Brainstorm how this could be improved for each of us that does it.
- Automation with Brioquey extracts from the warehouse?
- uniform use of custom fields that help automate billing?
- a special  

((tick)
)

Quickbooks expansion expanded

 

Can we make Quickbooks multi-user enough to let the MDS SLA business operate from the same database as DCAD, including invoicing?
Can PC Service benefit from the inventory module?  from invoicing?

Note

March 19, 2010 - -the CSS Billing Working Group met for the first time, to coalesce around a common vision for service objectives and a list of potential solutions to process inefficiencies that have plagued us for years.  This page is a home for the artifacts of their effort.

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