Page History

Client Satisfaction or
Programmatic Outcomes

Client Satisfaction Overall with
Call Center

Client Satisfaction Overall with
Repair Center

Client Satisfaction Overall with
Telephone Help  Help 

Resource Utilization
... of Team Services
(market penetration)
(utilization of the team
by MIT) (client uptake)
(event demographics)

Tickets per Topic
Unique IDs per Cohort

Total service calls by platform?
Warranty service by platform? % that are Warranty

Total Moves/Adds/Changes

AudioBridge Reservations

% Using NameConnector

Resource Utilization
... of Tools and Resources

Calls Offered
Tickets Created by Method  (Email / Voice / Other) 

Repair Center Tickets created

VoIPHelp Tickets Created

Process Performance

Consultant Hours Per Day
Average Wait on Hold
Abandon Rate
1st day Resolution

Average Time to Resolve -- repair turnaround time or total elapsed?
(very different)

% VoIPHelp Solved in Tier 1

Finances

possibility: Revenue from PC Service / Software Repair? 
Warranty vs Fee? --