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Metrics Quadrant | DDM | MDS | DS PLUS | DCAD |
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Service Outcomes: | Client Sat Surveys slated to begin in Q3 FY10. | Client Sat Surveys slated to begin in Q3 FY10. | Client Sat Surveys slated to begin in Q3 FY10. |
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Service Utilization by the Community | AdminIT PM visits | Long-term SLAs | VIP clients | New Projects and |
Resource Utilization | Bomgar sessions | Bomgar sessions | FM virtual servers | |
Process Performance | Weekly Consultant Hours | Time to Resolve | Typical cycle time per project by type | |
Finances | N and $ of DLC equipment cost-sharing | revenue from on-call SLAs | no revenue expectations | Expected revenue vs budget |
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Definitions and Means of Production
to be added as a child of this page -- DS section of definitions and means of production page.
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Selected Measures Presentation
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DDM
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Admin IT visits
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The AdminIT Program offers specialized desktop IT services to administrative members of the MIT community. The goal of the AdminIT Program is to increase the reliability and stability of administrative computing through standardization, timely hardware and software upgrades, and efficient end-user support. |
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