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Does it make sense to keep track of how many times we are contacted while on call?
other reference studies group to follow up on this (won't happen fall '09 semester)
professional Professional and support staff relationships.
It seems like things are pretty integrated now, but the new model seems to be separated more clearly.
Trust, knowledge and knowledge communication between the groups that could be lost. Also communication
People say they want to be on desk, but not doing circ duties. Also
There are problems with understanding circ process processes and policies when not at desk frequently
Person at the desk needs to know how to do desk duties. If circ staff is on the desk, need to deliver basic level reference service. Are reference librarians still responsible to develop and manage training?
If people are staying as reference coordinators, then we recommend they should be invited to meetings of Christine's group
still need . Need representation of reference side on circ/christine's group
Scheduling is tricky. It may be hard to create and maintain viable communication methods and cohesiveness among the group (e.g. people coming in at 6 pm may never see those who work earlier shifts)
Summary: (From Remlee's notes)
Units are unique; no single model will work for all
Still important to have librarian involved with desk work, though the data doesn't back it up (enumerate those)
Need communication to build trust
Librarians still really valuable in the training piece
Questions for Christine and Nicole:
Two questions from Howard and Tracey meeting.
Also would like to hear what they thought about training issues for the desk and how that will work.
Any preliminary thoughts on space programming? The geography of the libraries is still important for many collections. How will divisional staff participate in discussions that have implications on local space? How can we suggest ideas for future space needs? (ie instruction plan includes, "find more space for instruction")
Assess why people go to specific locations and ow that may impact space planning decisions.
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