...
The
...
inside-RT
...
queries...
...
Software
Status = 'resolved'
...
AND
...
Resolved
...
<
...
'6/15/2009'
...
AND
...
Resolved
...
>
...
'6/8/2009'
...
AND
...
(
...
Queue
...
=
...
'Software::Licensing'
...
OR
...
Queue
...
=
...
'Software::Licensing::FileMaker'
...
OR
...
Queue
...
=
...
'Software::Licensing::Mathematica'
...
OR
...
Queue
...
=
...
'Software::Licensing::RHEL'
...
OR
...
Queue
...
=
...
'Software::Licensing::Questions'
...
OR
...
Queue
...
=
...
'Software::Matlab::Billing'
...
)
...
AND
...
Subject
...
NOT
...
LIKE
...
'Maple'
...
Helpdesk
Status = 'resolved'
...
AND
...
Resolved
...
<
...
'6/15/2009'
...
AND
...
Resolved
...
>
...
'6/8/2009'
...
AND
...
(
...
Queue
...
=
...
'Help
...
Desk::Call
...
Center'
...
OR
...
Queue
...
=
...
'Help
...
Desk::HDweb'
...
OR
...
Queue
...
=
...
'Help
...
Desk::Mobile
...
Devices'
...
OR
...
Queue
...
=
...
'Help
...
Desk::Presales'
...
OR
...
Queue
...
=
...
'Help
...
Desk::Service
...
Center'
...
OR
...
Queue
...
=
...
'Help
...
Desk::UNIX/Linux'
...
)
...
AND
...
'CF.
...
{Special
...
Tag}'
...
NOT
...
LIKE
...
'Stellar'
...
Business
Status = 'resolved'
...
and
...
Resolved
...
<
...
'6/15/2009'
...
and
...
Resolved
...
>
...
'6/8/2009'
...
and
...
Queue
...
=
...
'Help
...
Desk::Business
...
Help'
...
Athena
Status = 'resolved'
...
AND
...
Resolved
...
<
...
'6/15/2009'
...
AND
...
Resolved
...
>
...
'6/8/2009'
...
AND
...
(
...
Queue
...
=
...
'Help
...
Desk::Athena'
...
)
...
Stellar
Status = 'resolved'
...
AND
...
Resolved
...
<
...
'6/15/2009'
...
AND
...
Resolved
...
>
...
'6/8/2009'
...
AND
...
Created
...
>
...
'1/1/2009'
...
AND
...
(
...
'CF.Help
...
Desk::Call
...
Center.
...
{Special
...
Tag}
...
'
...
LIKE
...
'Stellar'
...
OR
...
Queue
...
=
...
'Edtech::Stellar'
...
OR
...
Queue
...
=
...
'Help
...
Desk::Stellar'
...
)
...
Etc
Status = 'resolved'
...
AND
...
Resolved
...
<
...
'6/15/2009'
...
AND
...
Resolved
...
>
...
'6/8/2009'
...
AND
...
Created
...
>
...
'6/8/2008'
...
AND
...
(
...
Queue
...
=
...
'TNIS::Trouble
...
Calls'
...
OR
...
Queue
...
=
...
'TNIS::Inbox'
...
OR
...
Queue
...
=
...
'TNIS::Installs'
...
OR
...
Queue
...
=
...
'Network::Requests'
...
OR
...
Queue
...
=
...
'RCC::BriggsField'
...
OR
...
Queue
...
=
...
'RCC::EastCampus'
...
OR
...
Queue
...
=
...
'RCC::MassAve'
...
OR
...
Queue
...
=
...
'RCC::NorthWest'
...
OR
...
Queue
...
=
...
'RCC::WestCampus'
...
OR
...
Queue
...
=
...
'Telecom::Telephone
...
Help'
...
OR
...
Queue
...
=
...
'Software::Mobile
...
Devices'
...
OR
...
Queue
...
=
...
'SAIS::SS
...
Support'
...
OR
...
Queue
...
=
...
'Help
...
Desk::SIP'
...
OR
...
'CF.
...
{Problem
...
Type}
...
'
...
IS
...
NOT
...
'NULL'
...
)
...