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- Position the collection and reporting tools for easier collaboration.
Rob's laptop now owns all the files; yes, backups are made. A shared filesystem would be a better idea -- the Help Desk does not run a fileserver, Barb G says, so we'll rely on AFS until they do. Quota is a concern. - Switch from RT-export to Warehouse-export for dashboards and for monthly case-analysis.
Resolve to just live with the reduced reporting capability for certain variables, and enjoy the enhanced reporting of certain others (that the help desk arguably would find more useful anyway). - Document / Diagram the locations, paths and processes where data is generated, recorded, reported.
Draw arrows and make labels. - Redefine Metrics and Measures with buy-in from current HD Leadership
Play out the Measures Architecture model for all the variables reported on.
Help Desk Measures Inventory will help us here. Let it document what the Warehouse report can do for us.
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