Sample reference statistics
As of July 1, 2009, we will focus on taking accurate reference statistics during 4 sample weeks per year. We will no longer take daily reference statistics, either at the desk or away from the desk.
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If you're already used to taking reference statistics, you'll see small changes on the reporting sheet, including addition of the new definition of reference and "other" statistics. We're defining "reference" a little bit differently than we have in the past:
- Reference Transactionstransactions are information interactions in which library staff recommend, interpret, evaluate, and/or use information resources to help others to meet particular information needs.
- "Other" transactions include exchanges that provide assistance with locations, schedules, equipment, supplies, or policy statements. "Other" transactions also include lengthy circulation questions that are not counted through the Aleph system.
- Reference Workwork includes reference transactions and other activities that involve the creation, management, and assessment of information or research resources, tools, and services. (Don't count this reference work on the sample week sheets.)
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