...
Definition of Reference: RUSA vs. ARL (Lisa Horowitz)
Lisa presented the group with 3 different definitions of reference from RUSA, ARL, and NCES. The definition we choose will help us to know what we're sampling when we take reference statistics and help us assess reference services. The group discussed all 3, but liked the simplicity of the RUSA definition. It was agreed to let the sub-group (Lisa H., Remlee Green, Bill HellmanHelman, Heather McCann) consider the discussion and then pick what they view to be the most appropriate definition.
...
Text a Librarian (Lisa Horowitz)
Lisa described a recent demo of Text a Librarian, an inexpensive web-based product for supporting text message questions. The advantages of the product are that it looks very easy to use, allows multiple librarians to be logged in at one time, and offers a variety of notification methods. The biggest problem is that the recent survey data suggests that our users probably wouldndon't use itconsider texting to be a method they'd use to contact librarians. The group briefly discussed whether the staff time wouldn't would be better applied to other initiatives. Lisa will summarize the group's discussion for Steve.
...