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Grammar, spelling, capitalization, punctuation....
- Proofread your answer before you send it. Bad writing makes the customer think, with cause, that you are an idiot. This makes them worry that you can't really answer their question - and they will go to your boss, making poor use of his/her time. In the interests of efficient use of resources, check your writing before you hit the send button.
- Use a comma before a coordinating conjunction (and, but, yet, or, nor, for, so) that links two independent clauses but not before a coordinating conjunction that is followed by a dependent clause. (Google it.)
Use the access matrix to learn what Thalia's Share is supposed to do.
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