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- dongq and colodzin are Thalia's developers. Consult with them about hard questions.
- Do not assume the answer to the support question is slam/dunk. Those were answered by the Help Desk. Thalia can be deceptively complicated. Whatever solution you have come up with needs to be tested by you before you send it to the customer.
- Avoid, as much as possible, delving into the customer's domain to solve support issues. Data you accidentally delete cannot be restored.
- Go here to find a list of test domains that are safe to test in.
- When you do work in a customer's domain, close your browser tab as soon as you have finished it. Random key strokes can delete the customer's data.
- Old questions in the Thalia RT queue may or may not be useful. Many old issues are no longer relevant as Thalia has been updated many times, and the functionality added has made a number of previous problems irrelevant.
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