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- dongq and colodzin are Thalia's developers. Consult with them about hard questions.
- Do not assume the answer to the support question is slam/dunk. Those were answered by the Help Desk. Thalia can be deceptively complicated.
- Avoid, as much as possible, delving into the customer's domain to solve support issues. Data you accidentally delete cannot be restored.
- Go here to find a list of test domains that are safe to test in.
- When you do work in a customer's domain, close your browser tab as soon as you have finished it. Random key strokes can delete the customer's data.